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What are the delivery methods and rates ?

Your order will be hand-delivered by our delivery service DHL, Monday to Friday between 9am and 6pm. Delivery rates vary according to your country of delivery.

Country Shipping rates

Australia 50 USD
Austria 20 €
Belgium 15 €
Bulgaria 20 €
Canada 40 USD
Croatia 20 €
Cyprus 20 €
Czech Republic 20 €
Denmark 20 €
Estonia 20 €
Finland 20 €
France 10 €
Germany 15 €
Greece 20 €
Hong Kong 45 USD
Hungary 20 €
Ireland 20 €
Italy 15 €
Japan‎ 7000 YEN
Latvia 20 €
Luxembourg 15 €
Malta 20 €
Netherlands 15 €
Portugal 20 €
Romania 20 €
Singapore 45 USD
Slovakia 20 €
Slovenia 20 €
South Korea 45 USD
Spain 15 €
Sweden 20 €
Switzerland 30 €
Thailand 45 USD
United Kingdom 20 GBP
United States 40 USD

Delivery is free for orders over 1000€ in France, Belgium, Germany, Luxembourg, Netherlands, Italy and Spain.

Once your order has been shipped, you'll receive a tracking number by email, enabling you to follow your order. You can also track this information directly from your customer account.


What are the shipping and delivery times ?

Delivery times are calculated in working days, excluding weekends and public holidays. They vary from 1 to 5 working days depending on the country of delivery.

Country Delivery times

Australia 3 to 5 working days
Austria 2 to 3 working days
Belgium 1 to 2 working days
Bulgaria 2 to 3 working days
Canada 3 to 5 working days
Croatia 2 to 3 working days
Cyprus 2 to 3 working days
Czech Republic 2 to 3 working days
Denmark 2 to 3 working days
Estonia 2 to 3 working days
Finland 2 to 3 working days
France 1 to 2 working days
Germany 1 to 2 working days
Greece 2 to 3 working days
Hong Kong 3 to 5 working days
Hungary 2 to 3 working days
Ireland 2 to 3 working days
Italy 1 to 2 working days
Japan 3 to 5 working days
Latvia 2 to 3 working days
Luxembourg 1 to 2 working days
Malta 2 to 3 working days
Netherlands 1 to 2 working days
Portugal 2 to 3 working days
Romania 2 to 3 working days
Singapore 3 to 5 working days
Slovakia 2 to 3 working days
Slovenia 2 to 3 working days
South Korea 3 to 5 working days
Spain 1 to 2 working days
Sweden 2 to 3 working days
Switzerland 2 to 3 working days
Thailand ‎3 to 5 working days
United Kingdom 2 to 3 working days
United States 3 to 5 working days

Order preparation and delivery times may be extended during periods of high activity.

 

Can I have my order delivered abroad ?

We currently deliver all over the world and cover all customs charges. You will only be invoiced for the transport fees when you place your order.

 

What should I do if I'm not at home at the time of delivery ?

If you are absent or you cannot be available for the delivery, a delivery notice will be left in the recipient's letterbox indicating the procedure to follow to schedule a second delivery. In case of a second absence, DHL reserves the right to drop off your package at the nearest DHL depot or Mondial Relay. You will have one week in which to collect your package from a Mondial Relay or DHL depot. You will then be asked to show proof of identity. After this one-week period, your package will automatically be returned to us.

 

What should I do if I haven't received my order ?

If you haven't received your order after 6 days and no delivery notice has been left, please check the status of your order using the DHL tracking number sent by  e-mail and contact DHL.

 

What should I do if my product is damaged or if I have not received the product I ordered ?

In these cases, please contact CARVEN customer service before returning the item so that they can give you instructions on the procedure to follow. All you need to do is contact customer service by e-mail at customer.service@carven.com