What are the available delivery options and charges?
Your order will be delivered directly to you by our courier, DHL, Monday to Friday between 9am and 6pm. Delivery charges vary depending on your country of delivery.
Shipping rates by country
Andorra 30 €
Australia 50 USD
Austria 20 €
Bahrain 50 USD
Belgium 15 €
Bulgaria 20 €
Canada 40 USD
Croatia 20 €
Cyprus 20 €
Czech Republic 20 €
Denmark 20 €
Estonia 20 €
Finland 20 €
France 10 €
Germany 15 €
Greece 20 €
Hungary 20 €
Iceland 30 €
Ireland 20 €
Italy 15 €
Japan 7,000 YEN
Latvia 20 €
Liechtenstein 30 €
Lithuania 20 €
Luxembourg 15 €
Malta 20 €
Monaco 15 €
Netherlands 15 €
Norway 30 €
Oman 50 USD
Poland 20 €
Portugal 20 €
Qatar 50 USD
Romania 20 €
Singapore 45 USD
Slovakia 20 €
Slovenia 20 €
South Korea 45 USD
Spain 15 €
Sweden 20 €
Switzerland 30 €
Thailand 45 USD
United Arab Emirates 50 USD
United Kingdom 30 GBP
United States 40 USD
Complimentary delivery is offered on orders of 1,000€ or more to France, Belgium, Germany, Luxembourg, the Netherlands, Italy, and Spain.
As soon as your order has been shipped, you will receive a tracking number by email, enabling you to follow its journey. This information will also be available via your customer account.
What are the shipping and delivery times?
Delivery times are calculated in working days, excluding weekends and public holidays. They vary from 1 to 5 working days, depending on the country of delivery.
Delivery times by country
Andorra 2 to 3 working days
Australia 3 to 5 working days
Austria 2 to 3 working days
Bahrain 3 to 5 working days
Belgium 1 to 2 working days
Bulgaria 2 to 3 working days
Canada 3 to 5 working days
Croatia 2 to 3 working days
Cyprus 2 to 3 working days
Czech Republic 2 to 3 working days
Denmark 2 to 3 working days
Estonia 2 to 3 working days
Finland 2 to 3 working days
France 1 to 2 working days
Germany 1 to 2 working days
Greece 2 to 3 working days
Hungary 2 to 3 working days
Iceland 2 to 3 working days
Ireland 2 to 3 working days
Italy 1 to 2 working days
Japan 3 to 5 working days
Latvia 2 to 3 working days
Liechtenstein 2 to 3 working days
Lithuania 2 to 3 working days
Luxembourg 1 to 2 working days
Malta 2 to 3 working days
Monaco 1 to 2 working days
Netherlands 1 to 2 working days
Norway 2 to 3 working days
Oman 3 to 5 working days
Poland 2 to 3 working days
Portugal 2 to 3 working days
Qatar 3 to 5 working days
Romania 2 to 3 working days
Singapore 3 to 5 working days
Slovakia 2 to 3 working days
Slovenia 2 to 3 working days
South Korea 3 to 5 working days
Spain 1 to 2 working days
Sweden 2 to 3 working days
Switzerland 2 to 3 working days
Thailand 3 to 5 working days
United Kingdom 2 to 3 working days
United States 3 to 5 working days
Order preparation and delivery times may be extended during periods of high order volume.
Can I have my order delivered internationally?
We currently deliver to a wide range of countries worldwide and cover all customs duties. Only the shipping fee will be charged at checkout.
What happens if I am not at home at the time of delivery?
If you are not available or your parcel cannot be delivered, a delivery notice will be left in your letterbox, detailing how to schedule a second delivery attempt. In the event of a second unsuccessful delivery, DHL reserves the right to deposit your parcel at the nearest DHL collection point or Mondial Relay location. You will then have one week to collect it, presenting a valid form of ID. After this period, the parcel will be automatically returned to us.
What should I do if I have not received my order?
If, after six days, you have not received your parcel and no delivery notice has been left, we invite you to check the DHL tracking link provided in your email or via your customer account. If any delivery information appears to be missing or incomplete, we recommend contacting DHL customer service directly. For any other enquiries, our customer service team will be happy to assist you.
What should I do if my product is damaged or if I have not received the item I ordered?
In such cases, please contact CARVEN’s online customer service before returning the item. Our team will guide you through the necessary steps. Simply write to us at: customer.service@carven.com.