What are the available delivery options and charges?
Your order will be delivered directly to you by our courier, DHL, Monday to Friday between 9am and 6pm. Delivery charges vary depending on your country of delivery.
Shipping rates by country
Andorra 30 €
Australia 50 USD
Austria 25 €
Bahrain 50 USD
Belgium 25 €
Bulgaria 25 €
Canada 40 USD
Chile 50 USD
Croatia 25 €
Cyprus 25 €
Czech Republic 25 €
Denmark 25 €
Estonia 25 €
Finland 25 €
France 15 €
Germany 25 €
Greece 25 €
Hungary 25 €
Iceland 30 €
Ireland 25 €
Italy 25 €
Japan 7,000 YEN
Kuwait 50 USD
Latvia 25 €
Liechtenstein 30 €
Lithuania 25 €
Luxembourg 25 €
Malta 25 €
Monaco 15 €
Montenegro 30 €
Netherlands 25 €
Norway 30 €
Oman 50 USD
Poland 25 €
Portugal 25 €
Qatar 50 USD
Romania 25 €
Saudi Arabia 50 USD
Singapore 50 USD
Slovakia 25 €
Slovenia 25 €
South Korea 50 USD
Spain 25 €
Sweden 25 €
Switzerland 30 €
United Arab Emirates 50 USD
United Kingdom 30 GBP
United States 40 USD
Complimentary delivery is available on all orders over 1,000€ to France, Belgium, Germany, Italy, Luxembourg, and Monaco.
As soon as your order has been shipped, you will receive a tracking number by email, enabling you to follow its journey. This information will also be available via your customer account.
What are the shipping and delivery times?
Delivery times are calculated in working days, excluding weekends and public holidays. They vary from 1 to 5 working days, depending on the country of delivery.
Delivery times by country
Andorra 2 to 3 working days
Australia 3 to 5 working days
Austria 2 to 3 working days
Bahrain 3 to 5 working days
Belgium 1 to 2 working days
Bulgaria 2 to 3 working days
Canada 3 to 5 working days
Chile 3 to 5 working days
Croatia 2 to 3 working days
Cyprus 2 to 3 working days
Czech Republic 2 to 3 working days
Denmark 2 to 3 working days
Estonia 2 to 3 working days
Finland 2 to 3 working days
France 1 to 2 working days
Germany 1 to 2 working days
Greece 2 to 3 working days
Hungary 2 to 3 working days
Iceland 2 to 3 working days
Ireland 2 to 3 working days
Italy 1 to 2 working days
Japan 3 to 5 working days
Kuwait 3 to 5 working days
Latvia 2 to 3 working days
Liechtenstein 2 to 3 working days
Lithuania 2 to 3 working days
Luxembourg 1 to 2 working days
Malta 2 to 3 working days
Monaco 1 to 2 working days
Montenegro 2 to 3 working days
Netherlands 1 to 2 working days
Norway 2 to 3 working days
Oman 3 to 5 working days
Poland 2 to 3 working days
Portugal 2 to 3 working days
Qatar 3 to 5 working days
Romania 2 to 3 working days
Saudi Arabia 3 to 5 working days
Singapore 3 to 5 working days
Slovakia 2 to 3 working days
Slovenia 2 to 3 working days
South Korea 3 to 5 working days
Spain 1 to 2 working days
Sweden 2 to 3 working days
Switzerland 2 to 3 working days
United Kingdom 2 to 3 working days
United States 3 to 5 working days
Order preparation and delivery times may be extended during periods of high order volume.
Can I have my order delivered internationally?
We currently deliver to a wide range of countries worldwide. We cover all customs duties, except for the United States of America. Only the shipping fee will be charged at checkout.
What happens if I am not at home at the time of delivery?
If you are not available or your parcel cannot be delivered, a delivery notice will be left in your letterbox, detailing how to schedule a second delivery attempt. In the event of a second unsuccessful delivery, DHL reserves the right to deposit your parcel at the nearest DHL collection point or Mondial Relay location. You will then have one week to collect it, presenting a valid form of ID. After this period, the parcel will be automatically returned to us.
What should I do if I have not received my order?
If, after six days, you have not received your parcel and no delivery notice has been left, we invite you to check the DHL tracking link provided in your email or via your customer account. If any delivery information appears to be missing or incomplete, we recommend contacting DHL customer service directly. For any other enquiries, our customer service team will be happy to assist you.
What should I do if my product is damaged or if I have not received the item I ordered?
In such cases, please contact CARVEN’s online customer service before returning the item. Our team will guide you through the necessary steps. Simply write to us at: customer.service@carven.com.