How do I create an account ?

To create your account on the CARVEN online store, enter your  e-mail address, which becomes your login, and the other required information in the appropriate fields.

How do I change my account ?

Change your password or billing information by clicking on "My account" and entering your login and password. Once logged in, you can view and modify your personal information.

I've forgotten my password. How do I log in to my account ?

When you click on the forgotten password link, please enter the e-mail address you used to create your account. Your password will be emailed to you immediately. Please check your spam folder if you do not receive it.

Changing your password or personal information is easy. Click on "my account" and enter your  e-mail and password. Once logged in, you can view and modify your personal information.

How do I subscribe to the newsletter ?

Subscribe to the CARVEN online store newsletter by entering your e-mail address in the subscribe page. You will be informed of the latest news from the online store.

How can I unsubscribe from the newsletter ?

You can unsubscribe from the newsletter simply by clicking on the unsubscribe link at the bottom of any newsletter you receive.

What do you do with my personal information ?

The information you give us to process your order is only used within the framework of our commercial relationship. Under no circumstances will this information be shared with third parties or sold. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. Your credit card details are only used for payment with our secure payment partner ShopifyPayments. We do not store any banking information about you.

Can I keep my basket from one visit to the next ?

You can retrieve the items you added to your basket during your last visit to the online store, by following the instructions below  :

- Log in from the same computer,

- Go to the same web browser,

- Use the same domain : https ://www.carven.com/,

- Log in with the same customer account.