What are the available delivery options and charges?
Your order will be delivered directly to you by our courier, DHL, Monday to Friday between 9am and 6pm. Delivery charges vary depending on your country of delivery.
Shipping rates by country:
Andorra: 35 €
Australia: 50 USD
Austria: 25 €
Bahrain: 50 USD
Belgium: 25 €
Bulgaria: 25 €
Canada: 40 USD
Chile: 50 USD
China: 50 USD
Croatia: 25 €
Cyprus: 25 €
Czech Republic: 25 €
Denmark: 25 €
Estonia: 25 €
Finland: 25 €
France: 15 €
Germany: 25 €
Greece: 25 €
Hungary: 25 €
Iceland: 35 €
Ireland: 25 €
Israel: 50 USD
Italy: 25 €
Japan: 8,000 YEN
Kuwait: 50 USD
Latvia: 25 €
Liechtenstein: 35 €
Lithuania: 25 €
Luxembourg: 25 €
Malta: 25 €
Monaco: 15 €
Montenegro: 35 €
Netherlands: 25 €
Norway: 35 €
Oman: 50 USD
Panama: 50 USD
Poland: 25 €
Portugal: 25 €
Qatar: 50 USD
Romania: 25 €
Saudi Arabia: 50 USD
Singapore: 50 USD
Slovakia: 25 €
Slovenia: 25 €
South Korea: 50 USD
Spain: 25 € (except Canary Islands: 35 €)
Sweden: 25 €
Switzerland: 35 €
United Arab Emirates: 50 USD
United Kingdom: 30 GBP
United States: 40 USD
Complimentary delivery is available on all orders over 1,000 € to France, Belgium, Luxembourg, and Monaco.
As soon as your order has been shipped, you will receive a tracking number by email, enabling you to follow its journey. This information will also be available via your customer account.
What are the shipping and delivery times?
Delivery times are calculated in working days, excluding weekends and public holidays. They vary from 1 to 5 working days, depending on the country of delivery. They reflect DHL Express transit times from France and exclude any potential customs clearance delays for destinations outside the European Union.
Delivery times by country:
Andorra: 2 to 3 working days
Australia: 3 to 5 working days
Austria: 1 to 2 working days
Bahrain: 3 to 5 working days
Belgium: 1 to 2 working days
Bulgaria: 2 to 3 working days
Canada: 3 to 5 working days
Chile: 3 to 5 working days
China: 3 to 5 working days
Croatia: 2 to 3 working days
Cyprus: 2 to 3 working days
Czech Republic: 2 to 3 working days
Denmark: 2 to 3 working days
Estonia: 2 to 3 working days
Finland: 2 to 3 working days
France: 1 to 2 working days
Germany: 1 to 2 working days
Greece: 2 to 3 working days
Hungary: 2 to 3 working days
Iceland: 2 to 5 working days
Ireland: 2 to 3 working days
Israel: 3 to 5 working days
Italy: 1 to 2 working days
Japan: 3 to 5 working days
Kuwait: 3 to 5 working days
Latvia: 2 to 3 working days
Liechtenstein: 2 to 3 working days
Lithuania: 2 to 3 working days
Luxembourg: 1 to 2 working days
Malta: 2 to 3 working days
Monaco: 1 to 2 working days
Montenegro: 2 to 3 working days
Netherlands: 1 to 2 working days
Norway: 2 to 3 working days
Oman: 3 to 5 working days
Panama: 3 to 5 working days
Poland: 2 to 3 working days
Portugal: 1 to 2 working days
Qatar: 3 to 5 working days
Romania: 2 to 3 working days
Saudi Arabia: 3 to 5 working days
Singapore: 3 to 5 working days
Slovakia: 2 to 3 working days
Slovenia: 2 to 3 working days
South Korea: 3 to 5 working days
Spain: 1 to 2 working days (except Canary Islands: 2 to 5 working days)
Sweden: 2 to 3 working days
Switzerland: 2 to 3 working days
United Kingdom: 2 to 3 working days
United States: 3 to 5 working days
Order preparation and delivery times may be extended during periods of high order volume.
Can I have my order delivered internationally?
We currently deliver to a wide range of countries worldwide. We cover all customs duties. Only the shipping fee will be charged at checkout.
Please note: for deliveries to Saudi Arabia, South Korea or the United States, local customs authorities may request additional personal information (such as an identification number) to clear your parcel.
What happens if I am not at home at the time of delivery?
In the event of absence or if delivery of your parcel cannot be completed, a delivery notice will be left in the recipient’s postbox outlining the procedure for arranging a second delivery. If delivery is unsuccessful again, DHL reserves the right to leave your parcel at a DHL Service Point or the nearest relay point. You will then have one week to collect your parcel from the DHL Service Point or relay point, upon presentation of valid identification. After this one-week period, the parcel will be automatically returned to us.
What should I do if I have not received my order?
If, after six days, you have not yet received your parcel and no delivery notice has been left, we invite you to check the DHL tracking information via the link sent by email or through your customer account. If any information required for delivery appears to be missing or incomplete, we recommend contacting DHL customer service directly. For any other enquiries, our Customer Service team remains at your disposal.
What should I do if my product is damaged or if I have not received the item I ordered?
In such cases, please contact our Customer Service team at customer.service@carven.com, attaching a photo of the received item if possible. Our team will guide you through the procedure to follow.