I’m not receiving your order confirmation or shipping emails, what should I do ?

If you haven’t received our emails, they may have been sent to your Junk or Spam folder, especially if our address is not saved in your contacts. To ensure you receive our emails, we recommend adding the domain https://www.carven.com/ to your safe sender list or spam filter. 

 

I’m unable to complete my payment, what should I do?

If your payment is declined, please check that your card number and expiry date are correct. You may also wish to confirm with your bank that the transaction has not been blocked.

For security reasons, our Customer Service team does not have access to your banking details, but they are available to assist and guide you every step of the way.

 

Which web browsers are recommended for the CARVEN website?

The site carven.com works with Microsoft Internet Explorer 8 and above, as well as all versions of Mozilla Firefox, Google Chrome, Safari, and Opera.